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Follow the instructions in this video to get started: Most popular questions I have lost my product key After your purchase has been verified, your product key is sent to the e-mail address associated with your order. If you purchased a license for Microsoft NTFS for Mac by Tuxera from another source, or it came bundled with an external hard drive, you may need to get your product key from that retailer or manufacturer see below. What should I do? If you own a Toshiba drive bundled with Microsoft NTFS for Mac by Tuxera, and are having problems saving or writing onto your drive, please contact Toshiba for assistance and software updates. My download link has expired The download link from our e-commerce provider expires eventually. Get the latest software version from our website? They can also occur if your operating system crashes, or if your computer otherwise shuts down abnormally. To fix this, try repairing the disk using Tuxera Disk Manager.